New Laptop–My Discussion with HP & Microsoft

In the middle of my last on-line class, both my desktop and laptop computers died. I scrambled, and I first purchased a laptop while rebuilding the desktop. The desktop stays on my desk, the screen is larger (important for old eyes) and is closer to the printer (important for old knees). Both computers have their place, along with my weather computer (http://wx.com/ke8yn), my microcontroller and ham radio programming computer and my tablet. Having this pompous opinion of myself and my knowledge of computers, I thought that the mega-giant-oligopolistic-corporate-executive business typhoons would appreciate a customer’s honest reaction to their products.

The review I wrote was straightforward. I sent it to Meg Whitman, CEO of Hewlett Packard, and to Satya Nadella, CEO of Microsoft. I told them that I would be printing my letter and their response in my blog in a week. Actually, it’s been slightly over a week.

Here’s what I wrote:

An Open Letter to Microsoft & Hewlett Packard:

My old computer (a hand-me-up from my wife) started having issues. It began to claim that its CPU usage was too high; guess what? So is mine.

So I purchased a new HP Computer using an Intel CORE i3 with Windows 8.1. I found one computer online, but it wouldn’t be delivered in time. So, in order to get the computer in a timely manner—in other words, so I could complete some work before I got in trouble for being late, I stopped at the local store. The computer I was originally looking at was an online item only, and they had nothing similar, so I ended up spending twice as much as I intended. Mechanically it is sort-of, kind-of a nice computer with touchscreen, reasonable battery life and everything.

So, given that I ended up with a new toy, why am I not totally jazzed?


Windows 8.1.

When Windows 8 came out, I paid for 4 licenses, all of which I eventually removed, returning the computers to Windows 7. One computer did not have Windows 7, so I had to spend between one hundred and two hundred dollars to get a copy of Windows 7. If you have to do that, might as well get Windows 7 Ultimate—the top of the line.

The new computer came with Windows 8.1, and I did not have time to find, purchase, and load Windows 7, so Windows 8.1 it is.

I have tried to use Widows 8.1 as intended, using the tiles and applications. Unfortunately, the applications in Windows 8.1 apps are much, much slower than accessing things directly on the Internet. This does not seem like progress.

Incidentally, I have a Kindle and a cheap Android tablet, both of which I use regularly and neither of which operates so slowly.

Now I’m sure you can give me a thousand reasons why this happens. I’ll save you the trouble – I don’t care.

If something is inconvenient, I don’t like it. I don’t care whose name is on it. I don’t care that Bill Gates is still alive and Steve Jobs is dead. I wouldn’t even care if Grace Hopper, Ada Lovelace and Alan Turing reached back from beyond the grave and were the primary authors.

I know that Windows 10 is coming out soon. However, after paying for copies of Windows ME, Windows Vista and Windows 8, I can’t help but wonder if you release lousy products on a regular basis, just to force us to upgrade to something that works.

I’m getting better at Linux, but is it too much to ask for Microsoft to produce a customer friendly product and not charge and arm and a leg for it? Are huge corporations like Hewlett Packard held hostage to Microsoft and unwilling to either seek out an alternative or to pressure Microsoft into producing a quality product?

I anxiously await your reply.

Sincerely,

Steve Nowak

steve@sfnowak.com

http:sfnowak.com

 

Ms. Whitman did not personally reply, but one of her people did. The original reply had a small typo, as opposed to my note which was rife with typos. They corrected theirs. Here’s the response from Hewlett Packard:

Hello Steve Nowak

Hewlett-Packard Executive Customer Relations received your message along with the attached letter providing feedback about your experience with Windows 8.1 plus other operating systems you’ve used in the past, and your disappointment in the functionality and performance of the current software that was preinstalled on the HP notebook you recently purchased.

Thank you for your communication. We appreciate input from our customers. Your concerns and comments will help as the company makes marketing, service, or delivery decisions in the future.

To get assistance for a product/and or warranty related situation, the phone number to call HP’s support division is 1-800 474- 6836 or you can refer to HP’s website via www.hp.com

For other company inquiries, the phone number to reach our office is 1-800 756-0608 option 7 Monday-Friday from 8:00am-5:00pm Pacific Time and our agents will address or direct the matter accordingly.

Kind Regards,

Yun Sil

Hewlett-Packard Company

Executive Customer Relations

Email: email.ecr@hp.com

The response from Microsoft, on the other hand was, ” .”

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