A friend of mine once sent a radio transceiver (transmitter and receiver) to a reputable company for repair. When he was told it was finished, he picked it up and was very pleased at how well it worked.
A couple of days later, the reputable company called him and told him that they had given him a radio of the same brand and model as his, but the one they gave him belonged to another customer. Would he please return it and pick up his own, which was now repaired.
He brought back the radio, and they showed him his (now repaired) radio–exactly the same brand and model. However, the price they wanted to charge him for repairing his radio was outrageously high.
He told them that: a) the price was ridiculous, and b) he had done them a favor by returning the radio that had been given to him. After all, he was under no obligation to return it, and it was identical to the one he had brought in.
Their response? “Tough.”
He asked what they were going to do. They informed him that if he didn’t want to pay for the repair, they would have the technician return it to its previous condition. He was incredulous and asked, “So after the cost of repairing it, you’re willing to pay again to have my radio professionally broken.”
Needless to say, that company is now out of business.
However, that was years ago. Today, as near as I can tell, high-tech equipment is pre-broken at the factory. The symptoms won’t show up immediately, but definitely will be fully developed just after the warranty and/or extended protection plan expires.
I call it frustrating. Manufacturers call it progress.