Big Louie’s Business Model

Different industries have different business models. Hospitals overstate their prices, allowing the insurance companies to claim they are responsible for fantastic discounts and then pay what you’d expect it to cost.

Louis DeJoy, known to his contemporaries as either “Big Louie” or “Da Boss” has his own business model. Here are the basics:

  1. Provide less of the good or service
  2. Eliminate promptness
  3. Permit (or even encourage) defective products or services
  4. Eliminate or reduce customer service
  5. Raise prices

I have sent mail, correctly addressed with proper postage float around for a month or so, then be returned to me as “Undeliverable.”

The interesting part is that since competitors now have a lower target, they follow suit.

When you take a package to United Parcel Service, you may have the illusion that UPS will take your package from your hands all the way to the person or business to whom it is addressed. In many cases, at some point, UPS hands the package off to the post office. Right now, it seems that UPS does handle part of the journey, but it’s possible that your package you dropped of at the UPS office won’t be just taken to the post office down the street from that UPS office.

Amazon, with its fleet of aircraft, tractor-trailer rigs, delivery trucks, and thousands of employees, once took pride in rapid delivery. No longer! Less than half of my Amazon orders arrive on time, if at all.

If your delivery service has tracking, the first entry gives the impression that the package has started its journey. In actuality, it merely means that they printed the address label—it will be days (if not weeks) before the package is out the door. While the most direct route between two points is a straight line, I’ve never seen that happen. Instead, packages travel the scenic route, often stopping several days in interesting places like Toledo, Ohio; followed by Dubuque, Iowa; and Allentown, Pennsylvania on its journey from Chicago, Illinois to Milwaukee, Wisconsin. Most of my packages have been more places than I have.

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