If you’ve ever had a problem with a large corporation, you may appreciate this actual letter
Hans Vestberg, Chief Executive Officer
Verizon
140 West Street
New York, NY 10007
I have been a Verizon FiOS customer for over ten years. Initially, it was a reliable service, and I chose Verizon for television cable, internet, and telephone. Unfortunately, Verizon’s service has not gone downhill, but rather over a cliff.
First, Verizon migrated its e-mail to AOL. If I wish to remotely access my email through AOL [advertisement spam] I have [advertisement spam] to wade through [advertisement spam] a series of [advertisement spam] screens. I normally receive my email through Microsoft Outlook, so, most of the time it was not an issue. However, [advertisement spam] at times [advertisement spam] I have to go [advertisement spam] through the AOL [advertisement spam] website.
Next, Verizon shifted email accounts to the Yahoo domain without informing its customers. I have two Verizon accounts that I access through Outlook; one migrated successfully to Yahoo while the other did not.
It is impossible to access Verizon customer service. There are no telephone numbers on the web page; clicking on “Contact Us” takes the customer to automated chat, customer forums, or a bounce back to the previous page. The Customer Forum is especially Verizonesque—it shifts the responsibility to customers to fix Verizon’s problems; the most recent forum posting about email is dated 22 June 2014.
I contacted [advertisement spam] AOL [advertisement spam] only to be told, albeit politely, that this was a technical problem and technical service required a subscription of $14.99 per month. They gave me one month free, but required a credit card, to automatically renew unless I canceled. I grudgingly provided my card information.
I was transferred to technical support (~20-minute wait time) and after two hours, absolutely nothing was accomplished.
So, I’m left with the same problem I had before. Incidentally, there are a number of sites on the Internet, easily Googled, with other customers facing the exact same Verizon/AOL/Yahoo e-mail problem.
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Life Support
Generally, I try to blog about things that are interesting and–as far as I can tell–either based on facts OR obviously fictitious for entertainment value. This does not mean that I attempt to remain ignorant about other issues such as race, sex, politics, etc. I just try to keep my nonfactual opinions on such issues to myself.
I read a great deal, although less than I would like due to time constraints. I enjoy some science fiction, which is really philosophy with space ships and aliens. I enjoy biographies of important historical people because it gives me hope when I see that great men and women were imperfect yet achieved great things.*
I read a lot of technical material because no one rises in righteous indignation to protest Ohms law. Electricity performs in a given way—change one of the variables and the result changes predictably. I like facts. Opinions and commentary, spin and gas-lighting are not facts, no matter how many times they are repeated.
Recently, I read a post by Erik Lind on Quora.com that posited, “The Internet is like life support for propaganda. . . ”
It made me think.
*Stan Lee used this model in 1962 when he wrote the story of nerdy, neurotic, unpopular Peter Parker being transformed into Spiderman. Peter’s first use of his new power was to attempt to make money, which inadvertently resulted in the death of his Uncle Ben.
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Posted in Blog, Communications, Culture, Future, Government, History, Media, People, Philosophy, Politics, Writing
Tagged Commentary, Fact, internet, Opinion, Propaganda