In many retail stores I find several recurring themes–none of which are particularly appealing.
- Everything gets moved around. This is true at WalMart, the local grocery store chain, and who knows where else (I don’t shop too many other places).
- Once everything is moved (at least at the grocery stores), the prices are raised by about 10 percent.
- Of course, the idea of having employees available to answer questions, like, “Where are the clocks that used to be here?” died a long time ago.
- There are employees available, but they’re busy stocking shelves. Shelves are no longer stocked at night, but instead, at the peak of business activity, and giant carts loaded with merchandise are used to make passage through aisles absolutely impossible.
- It’s bad enough that shoppers are expected in 9 out of 10 cases to scan and bag their own purchases. However, the use of the plastic bags that defy all human efforts to open them (i.e., the front and the back stick together no matter what you do) manage to raise the bar on customer frustration to an all-time high.
Each of these practices are irritating, but since they seem so widespread, I have to ask. Did some retail guru (perhaps from Radio Shack, Sears, or J.C. Penney’s) promote these ideas? We may never know, but we are entitled to our suspicions.
* Yes, I know it’s misspelled. You see, it’s a sarcastic jab at poor customer service. Besides, I want to be the originator of a meme like covfefe or hamberder. So use Servcie every chance you get! Servcie! Servcie? servcie