Tag Archives: web

Verizon

If you’ve ever had a problem with a large corporation, you may appreciate this actual letter

Hans Vestberg, Chief Executive Officer
Verizon
140 West Street
New York, NY 10007

I have been a Verizon FiOS customer for over ten years. Initially, it was a reliable service, and I chose Verizon for television cable, internet, and telephone. Unfortunately, Verizon’s service has not gone downhill, but rather over a cliff.

First, Verizon migrated its e-mail to AOL. If I wish to remotely access my email through AOL [advertisement spam] I have [advertisement spam] to wade through [advertisement spam] a series of [advertisement spam] screens. I normally receive my email through Microsoft Outlook, so, most of the time it was not an issue. However, [advertisement spam] at times [advertisement spam] I have to go [advertisement spam] through the AOL [advertisement spam] website.

Next, Verizon shifted email accounts to the Yahoo domain without informing its customers. I have two Verizon accounts that I access through Outlook; one migrated successfully to Yahoo while the other did not.

It is impossible to access Verizon customer service. There are no telephone numbers on the web page; clicking on “Contact Us” takes the customer to automated chat, customer forums, or a bounce back to the previous page. The Customer Forum is especially Verizonesque—it shifts the responsibility to customers to fix Verizon’s problems; the most recent forum posting about email is dated 22 June 2014.

I contacted [advertisement spam] AOL [advertisement spam] only to be told, albeit politely, that this was a technical problem and technical service required a subscription of $14.99 per month. They gave me one month free, but required a credit card, to automatically renew unless I canceled. I grudgingly provided my card information.

I was transferred to technical support (~20-minute wait time) and after two hours, absolutely nothing was accomplished.

So, I’m left with the same problem I had before. Incidentally, there are a number of sites on the Internet, easily Googled, with other customers facing the exact same Verizon/AOL/Yahoo e-mail problem.

From Rocks to Fails

In the absence of honest journalism, the media (plural for medium, as “in the middle” such having a C average in school) have resorted to various gimmicks to attract readers–especially if someone is paying for clicks on the web page. Among the traditional gimicks is the unfinished headline, where they try to make it look like they ran out of space:

Political analysts caught by surprise when president signs bill making 

Then there’s the shock/tease headline:

If you thought this starlet was cute in the 1960’s, you’ll be shocked at how she look today!

Gradually we ended up on the rocks:

Fifty year old movie star rocks bikini!

Of course, ending up on the rocks, is another term for failure, so now the media is into fails:

Biggest fails at the gala awards program!

Actually, they might do better if they just made up words:

You’ll absolutely snarzl when you see this!

The Future News Now

Back to the Future 2

Back to the Future 2

The other day one of those on-line bastions of journalistic integrity ran the headline to the effect that “Obama restricts NSA”.

When I started reading the story, it stated that the President would be making a speech later in the day and was EXPECTED to announce changes.

Now if they’d only run a not-yet-but-expected-to-be-true story “Whatever Happened to the Kardashians?”